Phynart’s Privacy Policy describes how Phynart collects, uses, and shares your personal data.

Updated: September 18, 2023

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In addition to this Privacy Policy, we provide data and privacy information embedded in our products and certain features that ask to use your personal data.

You will be given an opportunity to review this product-specific information before using these features. You can also view this information at any time, either in Settings related to those features and/or online at www.phynart.com.

You can familiarize yourself with our privacy practices, accessible via the headings below, and contact us if you have questions.

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What Is Personal Data at Phynart?

At Phynart, we believe strongly in fundamental privacy rights — and that those fundamental rights should not differ depending on where you live in the world. That’s why we treat any data that relates to an identified or identifiable individual or that is linked or linkable to them by Phynart as “personal data,” no matter where the individual lives. This means that data that directly identifies you — such as your name — is personal data, and also data that does not directly identify you, but that can reasonably be used to identify you — such as the serial number of your device — is personal data. Aggregated data is considered non-personal data for the purposes of this Privacy Policy.

This Privacy Policy covers how Phynart ("Phynart") handles personal data whether you interact with us on our websites, through Phynart Application, or in person (including by phone or when visiting our retail stores). Phynart’s Privacy Policy does not apply to how third parties define personal data or how they use it. We encourage you to read their privacy policies and know your privacy rights before interacting with them.

Your Privacy Rights at Phynart

At Phynart, we respect your ability to know, access, correct, transfer, restrict the processing of, and delete your personal data. We have provided these rights to our global customer base and if you choose to exercise these privacy rights, you have the right not to be treated in a discriminatory way nor to receive a lesser degree of service from Phynart. Where you are requested to consent to the processing of your personal data by Phynart, you have the right to withdraw your consent at any time.

There may be situations where we cannot grant your request — for example, if you ask us to delete your transaction data and Phynart is legally obligated to keep a record of that transaction to comply with law. We may also decline to grant a request where doing so would undermine our legitimate use of data for anti-fraud and security purposes, such as when you request deletion of an account that is being investigated for security concerns. Other reasons your privacy request may be denied are if it jeopardizes the privacy of others, is frivolous or vexatious, or would be extremely impractical.

Personal Data Phynart Collects from You

At Phynart, we believe that you can have great products and great privacy. This means that we strive to collect only the personal data that we need. Descriptions of how Phynart handles personal data for certain individual services are available at Phynart website.

When you create a Phynart ID, apply for commercial credit, purchase and/or activate a product or device, download a software update, connect to our services, contact us (including by social media), participate in an online survey, or otherwise interact with Phynart, we may collect a variety of information, including:

• a. Account Information:
  Your Phynart ID and related account details, including email address, devices registered, account status, and age.
• b. Device Information:
  Data from which your device could be identified, such as device serial number, or about your device, such as browser type.
• c. Contact Information:
  Data such as name, email address, physical address, phone number, or other contact information.
• d. Payment Information:
  Data about your billing address and method of payment, such as bank details, credit, debit, or other payment card information.
• e. Transaction Information:
  Data about purchases of Phynart products and services or transactions facilitated by Phynart, including purchases on Phynart platforms.
• f. Usage Data:
  Data about your activity on and use of our offerings, such as app launches within our services, including browsing history; search history; product interaction; crash data, performance and other diagnostic data; and other usage data.
• g. Location Information:
  Precise location only to support services for location-based automations or where you agree for region-specific services, and coarse location.
• h. Other Information You Provide to us:
  Details such as the content of your communications with Phynart, including interactions with customer support and contacts through social media channels.

You are not required to provide the personal data that we have requested. However, if you choose not to do so, in many cases, we will not be able to provide you with our products or services or respond to requests you may have.

Phynart’s Use of Personal Data

Phynart uses personal data to power our services, to process your transactions, to communicate with you, for security and fraud prevention, and to comply with the law. We may also use personal data for other purposes with your consent.

If you have questions about the legal basis, you can contact support at support@phynart.com.

Power Our Services: Phynart collects personal data required to deliver and enhance our services. This may include data gathered for improving our offerings, internal purposes such as audits, data analysis, or troubleshooting. During demo sessions on our mobile apps, we also collect phone numbers for customer verification. Additionally, Phynart may contact these customers to offer relevant products and services.

Process Your Transactions: To process transactions, Phynart must collect data such as your name, purchase, and payment information.

Communicate with You: To respond to communications, reach out to you about your transactions or account, market our products and services, provide other relevant information, or request information or feedback. From time to time, we may use your personal data to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to your interaction with Phynart, you may not opt out of receiving these important notices.

Personal Data Used for Personalization: If you choose to personalize your services or communications where such options are available, Phynart will use information that we collect so that we can offer you those personalized services or communications. You can learn more about how relevant services use information to personalize your experience by reviewing the privacy information presented when you first use a service that asks to use your personal data.

Phynart does not use algorithms or profiling to make any decision that would significantly affect you without the opportunity for human review. Phynart also does not use or disclose sensitive personal data for any purposes that would require a user to exercise a right to limit processing according to Indian Law.

Phynart retains personal data only for so long as necessary to fulfill the purposes for which it was collected, including as described in this Privacy Policy or in our service-specific privacy notices, or as required by law. We will retain your personal data for the period necessary to fulfill the purposes outlined in this Privacy Policy and our service-specific privacy summaries. When assessing retention periods, we first carefully examine whether it is necessary to retain the personal data collected and, if retention is required, work to retain the personal data for the shortest possible period permissible under the law. Users can ask us to delete their data by writing a mail to support@phynart.com, and we shall delete all the data in 10 working days.

Phynart’s Sharing of Personal Data:

Phynart may share personal data with Phynart-affiliated companies, service providers who act on our behalf, our partners, developers, and publishers, or others at your direction. Phynart does not share personal data with third parties for their own marketing purposes.

Service Providers: Phynart may engage third parties to act as our service providers and perform certain tasks on our behalf, such as processing or storing data, including personal data, in connection with your use of our services and delivering products to customers. Phynart's service providers are obligated to handle personal data consistent with this Privacy Policy and according to our instructions.

Partners: At times, Phynart may partner with third parties to provide services or other offerings. For example, Bajaj Finserv offerings like Easy Monthly Installments are offered by Phynart and our partners. Phynart requires its partners to protect your personal data. Phynart may also integrate third party smart devices onto the Phynart app. Phynart has integrated Atomberg smart fans onto the Phynart Platform, All Rights Reserved & All IP including but not limited to images and trademarks are the property of Atomberg Technologies Private Limited.

Others: Phynart may share personal data with others at your direction or with your consent, such as when we share information with your carrier to activate your account. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate. We may also disclose information about you where there is a lawful basis for doing so, if we determine that disclosure is reasonably necessary to enforce our terms and conditions or to protect our operations or users, or in the event of a reorganization, merger, or sale.

Phynart does not sell your personal data including as “sale” is defined in India. Phynart also does not “share” your personal data as that term is defined in India.

Protection of Personal Data at Phynart

At Phynart, we believe that great privacy rests on great security. We use administrative, technical, and physical safeguards to protect your personal data, taking into account the nature of the personal data and the processing, and the threats posed. We are constantly working to improve on these safeguards to help keep your personal data secure.

Cookies and Other Technologies

Phynart’s websites, online services, interactive applications, and advertisements may use “cookies” and other technologies such as web beacons. These technologies help us to better understand user behavior including for security and fraud prevention purposes, tell us which parts of our websites people have visited, and facilitate and measure the effectiveness of advertisements and web searches.

Communications Cookies: These cookies are used to enable network traffic to and from Phynart’s systems, including by helping us detect any errors.

Strictly Necessary Cookies: These cookies are set as required to provide a specific feature or service that you have accessed or requested. For example, they allow us to display our websites in the proper format and language, to authenticate and verify your transactions, and to preserve the contents of your Bag when shopping online at www.phynart.com.

Other Cookies: These cookies are used to understand how visitors interact with our websites and online services, including by helping us to assess the effectiveness of advertisements and web searches. Phynart also uses these cookies to remember choices you make while browsing, so we can provide you with a customized experience.

In addition to cookies, Phynart uses other technologies that help us achieve similar objectives. Phynart generally treats data we collect using these cookies and similar technologies as non-personal data. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal data by local law, we also treat these identifiers as personal data in those regions. In addition, Phynart sometimes combines non-personal data collected from these technologies with other personal data Phynart holds. When we combine data in this way, we treat the combined data as personal data for purposes of this Privacy Policy.

Our Company Commitment to Your Privacy

To make sure your personal data is secure, we communicate our privacy and security guidelines to Phynart employees and strictly enforce privacy safeguards within the company.

Privacy Questions

If you have questions about Phynart’s Privacy Policy or privacy practices including where a third-party service provider is acting on our behalf, or you would like to contact our Data Protection Officer, you can contact us at support@phynart.com or call the Phynart Support number. You can also ask us questions about how to submit a privacy complaint and we will endeavor to help.

Phynart takes your privacy questions seriously. A dedicated team reviews your inquiry to determine how best to respond to your question or concern, including those inquiries received in response to an access or download request. In most cases, all substantive contacts receive a response within 10 working days. In other cases, we may require additional information or let you know that we need more time to respond.

Where your complaint indicates an improvement could be made in our handling of privacy issues, we will take steps to make such an update at the next reasonable opportunity. In the event that a privacy issue has resulted in a negative impact on you or another person, we will take steps to address that with you or that other person.

You may at any time — including if you are not satisfied with Phynart’s response — refer your complaint to the applicable regulator. If you ask us, we will endeavor to provide you with information about relevant complaint avenues which may be applicable to your circumstances.

When there is a material change to this Privacy Policy, we’ll post a notice on this website at least a week in advance of doing so and contact you directly about the change if we have your data on file.